State of Texas DIR

Innovate ∎ Agility ∎Excellence

RC4VETS LLC, a TX HUB certified SDVOSB, has been awarded a Deliverables-Based IT Services (DBITS) contract by the Texas Department of Information Resources (DIR) to provide the Application Maintenance and Support, and Technology Migration/Upgrade services.

RC4VETS LLC, offers deliverables-based information technology services (DBITS) through this contract, specifically:

Technology Category 1: Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP).

Technology Category 2: Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing.

Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)

A. Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination and may require interfaces to existing applications. Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment

B. Technology upgrade, migration, and transformation may be accomplished by converting/migrating legacy applications to new technology, either with or without new business functionality. It may also include introducing new technology into the enterprise and managing any changes as a result of the introduction.

C. Transformation may include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Part of the transformation journey may include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support.

D. Return on investment (ROI), benchmarks, and milestones may also be appropriate to include in a transformation initiative.

E. Agile methodology MAY be considered if requesting agency defines the sprint schedule, methodology, and governance which defines the process of developing, communicating, implementing, monitoring, and approving the project phases. Additional areas within scope include:

i. Website content accessibility compliance;

ii. Cloud transformation;

iii. Digital transformation;

iv. IT organizational transformation; and

v. User acceptance testing.

F. ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are usually modularized and generally highly configurable. Business Process Reengineering (BPR), system or application changes, implementation, conversion services, and training are often included in an ERP initiative.

Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing;

A. BI enables an organization to perform in-depth analysis and includes, where required, data mining of detailed business data providing real and significant information to business users...

B. Road mapping for a data warehouse initiative may include assessment of technology and infrastructure, as-is documentation, business requirements gathering, use case development, and reporting requirements analysis.

C. This category includes solutioning data warehouse architectural design, data warehouse processes and sourcing, extraction, transformation, analytics, and loading of data sources...

D. Data governance planning and implementation, and Business Analytics and Reporting (BAR) is also included in this category.

How to Order

The PO must contain Contract Number DIR-CPO-5955

DIR DBITS Statement of Work (SOW) Process: Deliverables-Based IT Services (DBITS) |Texas Department of Information Resources

Please visit DIR Web site for RC4VETS DBITS Contract: DIR-CPO-5955 | Texas Department of Information Resources

DIR DBITS Co-op Contract Program Overview

DIR DBITS Appendix C Awarded Categories

Warranty Policy

As part of our Texas DIR DBITS services, RC4VETS provides a standard 90-day warranty on all accepted deliverables, ensuring they conform to the functional, technical, and performance requirements outlined in the approved SOW. During this period, RC4VETS will remediate, at no additional cost, any defects arising from our workmanship, configuration, code, or documentation, and will respond promptly based on severity to restore full functionality. This warranty excludes issues resulting from unauthorized modifications, changes outside project scope, or external systems not supported under the SOW. Post-warranty support is available through a new or amended SOW or a separate maintenance agreement. RC4VETS remains committed to delivering reliable, high-quality solutions that meet DIR standards and support customer mission needs.

For quotes, purchase orders, and warranty information, please contact: